Managed Services

Offerings

  • Service Highlights

    24/7 monitoring of AWS applications and Infrastructure
    Round the clock service desk support
    Periodical reports on AWS

  • AWS – Certified

    8K Miles has one of the largest number of AWS-certified practitioners in the industry.You are assured deep expertise, to ensure success for your business outcomes.

  • Development Expertise

    Our Development team has completed over 250 successful projects.  We have deep expertise in all major development languages, tools, and platforms

  • Support Coverage

    Our SLAs guarantee coverage 24 x 7 x 365.

  • Compliance Support

    Audit reports to help you with your regulatory compliance requirements such as PCI and HIPAA

  • Highlights

    Our team of expert consultants provides comprehensive solutions to our clients’ issues, and help them to overcome challenges effectively

  • Assessment

    We help enterprises to adopt business application technologies systematically, by evaluating their cloud readiness  and help them to develop their business case

  • Application and Infrastructure Migration

    We’ll securely build, deploy and manage your applications. We will optimize your network infrastructure and increase the productivity of your knowledge workers.

  • Cloud Security Framework

    We deliver cloud (PaaS, IaaS, SaaS) solutions built by trusted leading cloud vendors you know and trust.

Cloud Managed Services Offerings

Vendor Management
Creation & management of service accounts with the vendor YES
Capacity Management
Analyze and submit periodic reports on resource utilization Monthly
Support in reducing under utilized resourceMonthly Monthly
Suggesting new products that may improve
The current performance and optimize recurring cost Quarterly
Monitoring
CPU Utilization YES
Memory Utilization YES
Disk Utilization YES
Instance uptime YES
Service uptime YES
Website monitoring YES
ELB monitoring YES
Security
AWS Security Group Governance & Management YES
AWS IAM configuration & Management YES
VPC Network - Public, Private Subnets Management YES
OS / Server service Hardening YES
Incident Management
Alert validation YES
Alert response 60 min
Troubleshoot, find the root cause and perform service restoration 4 hours
Analyze the root cause and provide problem resolution 48 hours
Change Management
Perform periodical path management on OS and application
Dependencies YES
Perform emergency change for service restoration YES
Dedicated point of contacts
Dedicated SPOC for driving the deployment activities YES
Security operations
Server audits YES
AWS Security group audits YES
Detect for vulnerability on app dependencies YES
Root cause & Forensic analysis YES
AWS IAM log audits YES
Service Level Ability99.5%

Why We?

  • We are “Cloud Natives”,  with a wide range of  managed services. we partner with you to optimize your infrastructure and technical resources. We have proven expertise and strategic partnerships that ensure the security, availability and integrity of your critical information.
  • Infrastructure Basic Services – Shrinking budgets and dwindling resources can be a crushing burden on your operational staff. Contracting managed services can ease the load, and let you become more flexible, more dynamic and better able to take on new opportunities.
  • Infrastructure Extended – Whether you are a global organization, or any organization with mission critical infrastructure which needs to be up and running 24×7 we have a plan that fits your needs. Onsite contractors, or managed through the 8KMiles Center of Excellence, our consultants has the experience and know how to manage your infrastructure no matter how complex .
  • Bespoke Application – Managing applications goes well beyond just knowing them, but truly understanding how they work and in your unique environment. Our technicians have years of experience across a full spectrum of software solutions, that’s why we can confidently say we can support and manage your entire infrastructure.
  • Bespoke Security – We don’t just give lip service to cloud security, we have the certifications, experience, relationships and methods which will safeguard your information assets.

 

Key Benefits

  • Competitive TOC and greater ROI
  • Prevention of issues that impact the business
  • Reduces the Infrastructure and resource cost
  • Reduces downtime impact and duration
  • Increases visibility, control and flexibility
  • Hybrid options
  • Geographically diverse
  • Secured and meet compliance standards